🔩Why Am I Experiencing Connectivity Issues?

There are a few reasons that you may experience connectivity issues. If your KeepKey is not connecting properly, try:

• Restarting your router and computer.

• Using another USB cable.

• Check to see if you have antivirus installed. This may be the root cause of your issue. To test this, you can temporarily disable your antivirus software. Note: If that resolves the issue, please add your KeepKey as a trusted device.

• Check your VPN. If you are using one, I recommend temporarily disabling it.

Watch this video for a more hands-on look at how to troubleshoot connection issues:

If you still need assistance, contact customer support.