🩺Support

How Do I Open a Support Ticket?

Contacting Customer Support

Zendesk Support Ticket

Discord

What Happens After I Submit a Support Ticket? How Can I Track the Status?

After you submit a ticket with your ShapeShift deposit address, Order ID, and/or the transaction ID, you do not need to reach out to us again. We will contact you with your return information as soon as possible. If you create an account with Zendesk, you can track the status of tickets you've submitted via "My Activities" after logging in. We do our best to resolve all support requests within 24 hours.

Does ShapeShift Have a Phone Number I Can Call?

It can be frustrating when you have questions about an exchange. While we know you want your issue resolved quickly, we do not have a phone support line for users.

If you need to contact us regarding an issue, please submit a ticket. We will resolve your issue as quickly as we can.